Pay As You Go

This is suitable for clients with small websites that do not need our services often. You get the professional support services without the discounted rate (20%) of the monthly plans.

Support and Maintenance Plans

Our plans are designed to get the maximum of your website. Protect your data and keep your site in Excelsior condition. You also get discounted rate (20%) and bonus hours for pre-paying for minimum 3 months.

For clients that have frequent support and maintenance issues, We offer extra IT support hours by pre-paying for 6 or 12 months.

If you pre-pay for 6 months you get an extra 10% support hours. If you pre-pay 12 months you get an extra 20% support hours.

Below are the total extra support hours for every period and plan you choose.

Plan	Starter	Small Business	Professional	Premium
Hours per month	2	6	12	24
6 mths pre-paid	2	4	14	29
12 mths pre-paid	5	14	29	58

The minimum period for all our IT support plans is 3 months. All IT Support plans are payable monthly in advance. No lock-in period or long-term contracts, 30 day notice period

With our pre-payed 6 and 12 months periods, you can allocate your hours any way you want through the whole period you have pre-payed. We believe that once you pay your support and maintenance hours you have a right to use them at any stage during your contracted term.

Do my hours expire?

You are free to use your hours for the life of your term. For example, if you decide to sign up for a 12-month support term you can use your support hours at any time within those 12 months.

Your support time can be utilized for various things including the accompanying;

Technical Support

We investigate and resolve any issues, bugs or mistakes your website have. Sometimes we discover bugs owners didn’t know they had.

Website changes.

Keep your site in Excelsior condition with updates, fresh content, forums, social media etc.

Monitoring

We monitor your website and scanning for possible threats and identifying them as they occur, long before you or your customers are aware of.

Reports

Want to know what’s going on with your server or website? We can create customised reports for your business (including traffic, performance, source destination, popular content, online marketing and many more).

Speed Optimisation

Slow speed means impatient visitors and fewer customers. Improving the speed of your website is one of the most meaningful change you can make. The speed of your website is a contributing factor to good SEO rankings and organic traffic.

Security patches

We guarantee your server/website are up to date with the latest security patches to prevent malicious attacks and hackers hijacking your website or accounts.

Software updates

Software updates to install latest stable version of your application.

Backup and restore

Create backup schedules for your website.

Database maintenance

Check and cleaning database logs, optimise the database.

After you sign up, all we need is your website/server credentials, and point us any issues you are dealing with.

We will resolve any existing issues and will make recommendations to improve your website.

Our friendly IT team will be with you in every step to support you and your online business.

You can contact our IT Support team in different ways, 24/7

Call us on 03 82023009 (10.00am-4.00pm)
Email us at support@plegma.host 24/7
Chat with our team using live chat 24/7
Login into our support centre using your client login and view the progress of current and previous support tickets 24/7